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I’m responsible for our chat platform and channel service strategy. The reason why we moved to Freshworks was for the APIs so that we can be our own chat client. I really enjoyed the collaboration.
Product Manager, Klarna
When a customer calls or emails or reaches out over social or Messenger, we can actually see what they've done and our people can refer to it. The customer feels as if we know them.
Mirjam Van Den Berg
Chief Customer Care Officer, Travix
Freshdesk has scaled with us. What I love most is that I don't need an administrator to maintain it. Ticket automation, screen-share through the chat, customized portals for different segments of our users—all those things are really helping us bring response times down.
VP of Customer Success, Restaurant365
Consultations answering key questions: What SaaS do you need? How to implement it in your business? What discount can you get?
By eliminating bureaucratic red tape, we help you easily pay for services on your terms.
We’ll help you easily switch providers and implement upgrades in your business
We stay in touch with you for years and help in solving any software-related issoes.